HRDC Professional (“HRDC”, “we”, “our”, “us”) is committed to maintaining
a safe, respectful, and transparent digital environment. This Grievance
Redressal Policy establishes a structured mechanism for users to report
concerns, complaints, or violations across HRDC Professional platforms.
1. Scope of This Policy
This policy applies to grievances arising from:
- HRDC Professional official website
- LinkedIn, Facebook, Twitter/X, Instagram, YouTube pages
- WhatsApp and Telegram community groups
- Webinars, livestreams, and digital events
2. Types of Grievances Covered
- Offensive, abusive, misleading, or unlawful content
- Harassment, discrimination, or hate speech
- Misuse of HRDC Professional brand identity
- Unauthorized or misleading job postings
- Privacy or data protection concerns
- Copyright or intellectual property violations
- Impersonation or fraudulent activities
- Violations of HRDC Professional policies
3. Grievance Officer
In accordance with Rule 3(2) of the IT (Intermediary Guidelines and
Digital Media Ethics Code) Rules, 2021, HRDC Professional has designated
a Grievance Officer.
- Contact: Feedback / Query & Complaint – Contact Us
4. How to Submit a Grievance
To ensure effective resolution, please include:
- Full name of complainant
- Contact details (email / phone)
- Platform where issue occurred
- Clear description of the grievance
- Supporting evidence (links, screenshots, message IDs)
Anonymous or incomplete complaints may not be processed.
5. Acknowledgement of Complaint
- Acknowledgement within 72 working hours
- Confirmation sent to registered email
6. Resolution Timeline
- Resolution within 15 days from receipt
- Additional time may apply for complex cases
Users will be informed if extended review is required.
7. Action on Valid Grievances
Based on review findings, HRDC Professional may:
- Remove or restrict access to content
- Issue warnings to users
- Suspend or permanently terminate accounts
- Remove members from community groups
- Escalate matters to platform authorities
- Cooperate with lawful government requests
8. Appeals Process
If dissatisfied with the resolution, complainants may request
a review within 2 working days of receiving the decision.
9. False or Malicious Complaints
Submitting false, misleading, or malicious complaints may result in:
- Rejection of complaint
- Suspension or termination of access
- Legal action under applicable Indian laws
10. Confidentiality
All grievances and related communications will be handled
confidentially and used strictly for resolution and compliance purposes.
11. Legal Compliance
This policy aligns with:
- Information Technology Act, 2000
- IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Digital Personal Data Protection Act, 2023
12. Policy Updates
HRDC Professional reserves the right to amend this policy.
Updated versions will be published with a revised effective date.
13. Contact Information
For grievances or related queries, please contact:
- Feedback / Query & Complaint – Contact Us
